Refund Policy
In short: try it free first — no card needed. Monthly plans can be canceled any time and aren't refunded for partial months. Annual plans are fully refundable within 30 days of first purchase and 14 days of a renewal. Billing mistakes are always refunded.
1. Free trial
The 14-day trial is free and requires no payment details, so there is nothing to refund and nothing renews automatically.
2. Monthly plans
Cancel any time in Settings → Plan & billing → Manage billing. You keep access until the end of the month you’ve paid for, and you won’t be charged again. We don’t refund partial months.
3. Annual plans
- First annual purchase: full refund if you ask within 30 days of the charge.
- Annual renewals: we email a reminder before your plan renews. If you forget to cancel, ask within 14 days of the renewal charge for a full refund of that renewal.
- After those windows, annual fees aren’t refunded for the unused part of the year; your plan stays active until the end of the term.
4. Upgrades, downgrades and extra users
Plan and seat changes during a billing period are prorated automatically: you’re charged the difference for an upgrade, and a downgrade or seat reduction becomes a credit on your next invoice rather than a cash refund.
5. AI takeoff credit packs
When credit packs go on sale, an unused pack can be refunded within 14 days of purchase. Once any credits from a pack are used, that pack isn’t refundable. Credits included with a plan aren’t refundable.
6. Billing errors
If you were charged in error — a duplicate charge, a charge after you canceled, or the wrong amount — we’ll refund it in full. Please tell us within 60 days of the charge at support@numerate.build.
7. Deleting your account
Deleting your company account cancels the subscription immediately so you aren’t charged again. Time remaining in a paid period isn’t refunded, except within the windows above.
8. How to ask for a refund
Email support@numerate.build from the account owner’s address with your company name and the invoice number (from Manage billing). We reply within 2 business days. Approved refunds go back to the original payment method and usually appear within 5–10 business days. Please contact us before disputing a charge with your bank — we can almost always resolve it faster.
This policy doesn’t limit any rights you have under applicable law.